Tests not loading when executing with Chrome version 93,94 in Windows

When executing tests on TestCloud in Windows with Chrome version 93.x or 94.x, users may come across the following error:

SessionNotCreatedException: Message: session not created
from timeout: Timed out receiving message from renderer: 600.000

The tests hang on launching the browser and eventually time out. This is an issue from Chrome version 93.x and 94.x that doesn’t allow the ChromeDriver to start as a Windows service.

Here are two workarounds for this issue:

  1. Set --disable-gpu for the desired capability in Chrome. For Katalon Studio users, to do so, go to Project Settings > Desired Capabilities > Web UI > Chrome. Click Add, then input as follows:

    Name Type Value
    args List --disable-gpu

    With the configured desired capabilities, you can continue to work with Chrome version 93.x or 94.x

    Set desired capabilities in Chrome
  2. Downgrade to Chrome version 92.x. For Katalon Studio users, to downgrade ChromeDriver versions, you can refer to this guide here: Update or Downgrade WebDrivers.

    You can find other ChromeDriver versions here at the ChromeDriver website: ChromeDriver.