Session Termination Causes

You might encounter situations when your session has been terminated due to a specific reason related to the license mechanism. This section explains some common causes of your session termination.

Inactive session; the license has been transferred to <another_user>.

  • When your session is inactive, another licensed user from your Organization can occupy your license.

Your account has logged in on another machine.

  • One Katalon account can be active on one machine at a time.

This machine has been removed from the registered list.

  • This happens when your Organization Admins or Owner remove your machine from the registered list on Katalon TestOps. This removal ends your session on the Katalon Studio app.

This email has been removed from the registered list.

  • This happens when your Organization Admins or Owner remove your email from the registered list on Katalon TestOps. This removal ends your session on the Katalon Studio app.

This session has been terminated. or This session has been terminated: Invalid credentials.

  • This happens when the connection to the licensing server fails. This failure is because your machine goes to sleep or the network is off.

See also: Troubleshoot Activation Problems.

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